STEP ONE - STOP! Do not start taking your roaster apart hoping to find something obvious. Our customer support agent is one of the most knowledgeable in the world when it comes to Hottop problems and solutions. We have tests you can do that can make it easier for you to find out exactly what is wrong and help decide if you want to attempt fixing it yourself or to decide to send it to us for repair. Most are quite simple and need very few tools beyond a screwdriver or possible just a scrap of thin wire. A few tests just require a volt/ohm meter. Don't have one? A simple one which will work just fine can be found for as little as $10 to $12.
STEP TWO - Go *HERE* and click on "New Support Ticket" at the top of the page, directly under the search window. Feel free to give all the detailed information you can about the problem.